I uninstalled the software, removed the VE240 modem in the device manager and reinstalled, and spent HOURS reviewing the help forums and attempting to get help from Motorola, to no avail.
This POS has now cost about 400.00 of my time - sweet.
The option in Windows Media Player Help-My Devices: Motorola Droid X, Motorola Droid 2, Motorola Droid X2, Motorola Droid 3, Amazon Kindle Fire, Motorola Droid RAZR, Motorola Droid 4, Motorola Droid RAZR M, Moto X, Motorola Droid Ultra, Verizon Motorola Droid Turbo, Chromebooks, Amazon Fire, Google Pixel [How to] Verify that your download is complete with MD5/SHA-1 Hash Checksums many devs post md5 checksum with rom link, use it if both MD5 and SHA-1 are posted you need only verify one if it was not posted, download again until you get same md5 twice video by @Tomsgt https://youtu.be/P-t Nyul-i OQ use one of these The file that you downloaded, may not have downloaded completely, even if you have very good internet, the file packets pass through several servers, 5-20 maybe even more.
Next steps and additional links: Please allow additional time for the apps on your device to continue to download after the software update. Software Upgrade Assistant Tool If you don't have a strong connection to Wi-Fi or the Verizon Wireless network, you may not be able to perform a software update over the air.
We will continue working with Google and handset makers to ensure that any security patches are available as soon as they're fully tested and approved.
Please check the Verizon Support website for the latest software information and version available for your device.
Next steps and additional links: Please allow additional time for the apps on your device to continue to download after the software update.
The software update process may take up to 30-90 minutes.