The inbox had literally thousands of emails in, all of which had been handled and cleared away previously.
New messages are arriving without any problems, although occasionally we have to click the "Update This Folder" button within Outlook. It might be that the Blackberry, or other device, is interfering with the mailbox.
We do have cache mode enabled on all user mailboxes in the organization so that it will allow them to work in outlook right away without it taking so long to load.
See if the user can login and see all the email, move an email to another folder then check in Outlook.
Office 365 is one of the most commonly deployed applications among businesses. The Android version last got some bug fixes in February. For reasons that aren’t clear, you can’t view shared contacts in the OWA app. It’s possible to set up a “shared mailbox” for free that doesn’t have its own login credentials.
It has surpassed Google Apps and it’s growing fast. Worse, the hole is in the support for mobile devices – you know, the ones that are rapidly displacing computers and becoming the primary devices for billions of people. Seriously, this is the Wikipedia entry: “Outlook on the web (previously called Exchange Web Connect, Outlook Web Access, and Outlook Web App in Office 365 . It’s not a very good app, and it’s redundant now that Microsoft has its separate, and far better, Outlook app. Instead, it can be opened by anyone with permission in Outlook or webmail.
Although I’m going to talk about a couple of workarounds, you should start with the strange but true reality: the system isn’t built for it and there’s no good way to do it. They can be displayed easily enough in webmail once someone shows you where to click. If the mailbox is only being used for a company calendar and company address book, then the employee should probably turn off sync for mail, reminders and notes on the phone, as in the above screen shot.
You can view shared calendars and contacts on i Pads and other tablets because the screens are big enough to use webmail more or less conveniently. Employees would have to learn how to switch from one calendar to another, and how to add an appointment and have it appear on the correct calendar – their own, or the shared company calendar.